Residential Frequently Asked Questions

Can you clean carpet or rugs over hardwood floors?
Yes, we have our system set up where the backing of the carpet or rug is not saturated; therefore, no problem with wood floors underneath.  No problem with edges either.  Our rinse does not affect hardwood floors, however if you prefer, we can use plastic or carpet padding under edge of rug while cleaning to prevent any solution from coming in contact with floor around edge of rug.

What about traffic areas and stairs?
Your high traffic areas should be cleaned every 6 months according to the EPA and IICRC.  Without proper maintenance, the soil in your carpet acts like sandpaper, wearing the fibers each time you walk on it.  Proper cleaning will extend the life of your carpet.

How often should we apply protector?

According to the manufacturer, by your carpets 2nd year, it will lose 30% of its stain resistance.  According to the manufacturers, it should be reapplied every 12 to 24 months.

Are you going to remove my stain resistance?
Yes, I will be removing a portion of your stain resistance.  Would you like me to reapply some today?

I was told I should go as long as possible before cleaning my carpet.
The reason people say this is because about 95% of carpet cleaners have no education.  They use inferior products and leave a sticky residue on the carpet that attracts soil so your carpet gets dirty faster.  We use only high quality products and make sure that all cleaners are neutralized so that no residue is left behind.

How long is the drying process?
It typically takes about 4 to 6 hours.

Can you remove ____________?
We will do everything possible to remove your stain, but there is a possibility it may not come out.

Should I clean with my “Bissel” or other portable home cleaning system?
That machine may work great for spot cleaning but as for carpet cleaning in an entire room, it is not recommended.  According to Shaw, the largest carpet mill in the world, you should use a professional carpet cleaner because of their equipment and knowledge.  They recommend an IICRC technician and hot water extraction is the preferred method.

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